FAQs

The challenge

What is One Foot Forward?

One Foot Forward is a virtual walking challenge to raise funds for mental health. Simply choose to walk 20km, 40km, 60km or 1000km (or your own distance!) throughout mental health month in October and share your challenge with your networks to raise funds for vital mental health research.

Is this event still going ahead, even with COVID-19?

Yes! One Foot Forward is a virtual event so you can take place wherever you are. Take part by yourself or with friends – but make sure you stay safe and social distance!

What if I can’t walk 20km?

That’s not a problem at all! Choose your own distance during registration and choose a goal that’s manageable for you.

How much does it cost to take part?

Nothing! One Foot Forward is absolutely free. Sign up now, you’ve got nothing to lose!

How do I create or join a team?

Create your own team during sign up, or search for an existing team. You’ll be promoted to select one of these options during your registration. Of course if you’d rather take part by yourself, that’s fine too! Click here for more information on teams.

How many people can I have in my team?

As many as you like! There is no limit. Walk with 2 friends or 20! Just make sure you’re staying safe and socially distancing.

How do I sign up?

Just click here to get started.

Fitness Activity

How do I log my kilometres online? 

You can log your kilometers in two ways:

  • Log your kilometres manually

To log kilometres manually, simply login to your online fundraising page and head to the ‘Log My Fitness Activity’ to record your activity.

  • Link your page to a fitness tracker or app

We are linked to FitBit, mapmyfitness and Strava to automatically sync with your fundraising page and add to your kilometre tracker each time you record an activity.

You can use your smartphone to download FitBit, mapmyfitness or Strava to get started. After creating an account with your preferred app, login to your One Foot Forward account and head to the ‘Log My Fitness Activity’ tab to connect to your fitness app.

Please allow 24-48 hours for your activity to show up on your fundraising page.

For more detailed instructions on how to log your kilometres, please click here.

Can I start logging my kilometres before October? 

Yes you can but we will reset your kilometres to zero on 1 October for the start of the official challenge. 

How do I update my KM goal? 

Login to your fundraising page and go to "My Fitness Activity". From here you can change your KM target and save by clicking "Save Changes". 

What happens if I forget to log my KMs?

That's ok! You can manually add in any past activity that you've completed. Simply log into your dashboard, go to "My Fitness Activity", select the date you'd like to update, add in your KMs and hit "Save Changes".

What KMs does my Fitbit record?

When using Fitbit you must ‘start’ an activity and save it. Your daily KMs will not automatically add to your page. If you are having issues, try syncing through both your Fitbit and the Fitbit app on your smartphone.

Why can't I see my KMs even though I am synced with Strava/Fitbit?

It can take approximately two to four days for your kms to sync to your profile.

Fundraising

How do I get a fundraising page?

Your fundraising page is created once you sign up! It’s easy peasy.

I’ve raised funds on Facebook but they’re not showing up on my page!

Facebook donations are handled by a third party, and unfortunately, we can’t sync these donations with your personal fundraising page due to limitations with Facebook Donate functionality. We advise you do not use the Facebook Donate button to raise funds and recommend that you simply share the link to your fundraising page on your social media pages without using the Facebook Donate button.

How do I choose my fundraising goal?

Set a goal that’s achievable for you, but ambitious. You’ll be surprised about how easy it is to raise funds once you start spreading the word!

Where do the funds I raise go?

Learn more about how The Black Dog Institute will use the funds you raise here.

I shared my page on Facebook and accidentally set up a Facebook fundraiser. Will these funds be counted towards my goal?

Unfortunately not! Whilst The Black Dog Institute will still receive your funds, unfortunately at this stage we’re unable to link them to your challenge page. The best option is to delete your post and share it again without clicking the ‘add donate button’ option.

Facebook donations are handled by a third party, and unfortunately, we can’t sync these donations with your personal fundraising page due to limitations with Facebook Donate functionality. We advise you do not use the Facebook Donate button to raise funds and recommend that you simply share the link to your fundraising page on your social media pages without using the Facebook Donate button.

Are donations tax deductible?

Yes! All donations of $2 or more are tax deductible for Australian tax payers.

What happens if I can’t reach my fundraising goal?

We’re here to help you every step of the way. Just click here for tips and tricks to get started with fundraising, or here to view the resources we’ve created to help you spread the word.

How do I get my friends to sponsor me?

Click here to get some basic tips and tricks to get started with your fundraising. Don’t forget your dashboard includes everything you need to spread the word about your challenge.

Can I buy merchandise?

We are currently finalising the new 2021 designs. Once finalised, we'll provide you with an update on what's available! 

Workplace teams

Can I sign up as a workplace?

Yes! Signing up your workplace is a great way to stay connected with your colleagues. Click here for more info on signing up a team

Can I get the funds I raise matched?

Many employers offer matched giving for their employees fundraising efforts. Even if your employer won’t dollar match, they may be willing to support your efforts! It can’t hurt to ask.

Can I speak to someone about starting a corporate team?

Yes! Just email corporatepartners@blackdog.org.au and we’ll get back to you as soon as we can.

Support

I need help with my mental health, who can I speak to?

If you're struggling with your mental health, or need support, click here.

Merchandise

Where is my One Foot Forward merchandise?

Unfortunately we have had a few issues with our merchandise and postage this year. We're really sorry about this, and appreciate your patience! 
 
If it's been more than a week since you ordered your item and it still hasn't arrived please get in touch with our friends at 1800forpromo who look after our merchfnaise and they can track it down for you-  admin@1800forpromo.com.au

I never got the claim email to claim my Founding Member Cap

 
 
Founding member caps are only for people who participated in One Foot Forward last year. If this is you, and you didn't receive an email about a cap, please check your email junk folder. If it's not there, please email our team at fundraising@blackdog.org.au
 

I never got a claim email when I reached my reward levels? 

 

First, check your junk mail to check it isn't there. 
Next, log in to your dashboard, as there is a section there where we are providing your coupon codes. 
If neither of those options is the answer, there is a chance you are one of the people that has hit your rewards level at a point we have run out of merchandise. We will be topping up stock levels as we go, and so please just wait a few days and you should hear from us with your code. We're so grateful for your patience.