FAQs

The challenge

What is One Foot Forward?

One Foot Forward is a virtual challenge where you can walk, run or roll to raise funds for mental health. Simply choose to walk 40km, 60km, 100km or 150km (or your own distance!) throughout mental health month in October and share your challenge with your networks to raise funds for crucial mental health research.

Is this event still going ahead, even with COVID-19?

Yes! One Foot Forward is a virtual event so you can take place wherever you are. Take part by yourself or with friends – but make sure you stay safe and social distance!

What if I can’t walk 40km?

That’s not a problem at all! Choose your own distance during registration and choose a goal that’s manageable for you.

How much does it cost to take part?

Nothing! One Foot Forward is absolutely free. Sign up now, you’ve got nothing to lose!

How do I create or join a team?

Create your own team during sign up, or search for an existing team. You’ll be prompted to select one of these options during your registration. Of course if you’d rather take part by yourself, that’s fine too! Click here for more information on teams.

How many people can I have in my team?

As many as you like! There is no limit. Walk with 2 friends or 20! Just make sure you’re staying safe and socially distancing.

How do I sign up?

Just click here to get started.

Fitness Activity

How do I log my kilometres online? 

You can log your kilometres in two ways:

  • Log your kilometres manually

To log kilometres manually, simply login to your online fundraising page and head to the ‘Log My Fitness Activity’ tab to record your activity.

  • Link your page to a fitness tracker or app

We are linked to FitBit and Garmin which can both automatically sync with your fundraising page and add to your kilometre tracker each time you record an activity. 

**Please allow 24-48 hours for any app activity to show on your fundraising page**

You can use your smartphone to download FitBit or Garmin to get started. After creating an account with your preferred app, login to your One Foot Forward account and head to the ‘Log My Fitness Activity’ tab to connect to your fitness app.

For more detailed instructions on how to log your kilometres, please click here.

What fitness apps can to log my kilometers?

We recommend that you log your kilometers manually. You can also however link a fitness app to your fundraising page. When linked, these will automatically sync with your fundraising page and add to your kilometre tracker each time you record an activity. 

The fitness apps available are FitBit and Garmin.

Strava will not available for One Foot Forward due to techincal limitations linking Strava and One Foot Forward.

Please allow 24-48 hours for any fitness app activity to show up on your fundraising page.

For more detailed instructions on how to log your kilometres, please click here.

Can I start logging my kilometres before October? 

Yes you can but we will reset your kilometres to zero on 1 October for the start of the official challenge. 

Since this event runs from 1 October to 31 October (Mental health month) we want all our participants to focus on putting One Foot Forward during this month. 

How do I update my KM goal? 

Login to your fundraising page and go to "My Fitness Activity". From here you can change your KM target and save by clicking "Save Changes". 

What happens if I forget to log my KMs?

That's ok! You can manually add in any past activity that you've completed. Simply log into your dashboard, go to "My Fitness Activity", select the date you'd like to update, add in your KMs and hit "Save Changes".

What KMs does my Fitbit record?

When using Fitbit you must ‘start’ an activity and save it. Your daily KMs will not automatically add to your page. If you are having issues, try syncing through both your Fitbit and the Fitbit app on your smartphone.

Why can't I see my KMs even though I am synced with Fitbit/Garmin?

It can take approximately two to four days for your kms to sync to your profile. If you have any issues after this, please do contact us.

Fundraising

How do I get a fundraising page?

Your fundraising page is created once you sign up! It’s easy peasy.

How do I choose my fundraising goal?

Set a goal that’s achievable for you, but ambitious. You’ll be surprised about how easy it is to raise funds once you start spreading the word!

Where do the funds I raise go?

Learn more about how The Black Dog Institute will use the funds you raise here.

Are donations tax deductible?

Yes! All donations of $2 or more are tax deductible for Australian tax payers.

What happens if I can’t reach my fundraising goal?

We’re here to help you every step of the way. Just click here for tips and tricks to get started with fundraising, or here to view the resources we’ve created to help you spread the word.

How do I get my friends to sponsor me?

Click here to get some basic tips and tricks to get started with your fundraising. Don’t forget your dashboard includes everything you need to spread the word about your challenge.

How can I bank money raised offline and will it appear on my fundraising page?

For cash donations, the best thing to do is to pay into your own bank account first. You can then go to the 'My Donations' tab on your dashboard and click 'add offline donation.'

For further information, contact us here

Workplace teams

Can I sign up as a workplace?

Yes! Signing up your workplace is a great way to stay connected with your colleagues. Click here for more info on signing up a workplace.

Can I get the funds I raise matched?

Many employers offer matched giving for their employees fundraising efforts. Even if your employer won’t dollar match, they may be willing to support your efforts! It can’t hurt to ask.

Can I speak to someone about starting a corporate team?

Yes! Just reach out to us via our help centre, select 'workplace support' as your query, and we’ll get back to you as soon as we can.

Support

I need help with my mental health, who can I speak to?

If you're struggling with your mental health, or need support, click here.

Merchandise

I've reached the reward level, how do I claim my merchandise?

You will be able to claim your merchandise from mid August so that it arrives in time for the challenge. You should get an email when this is ready to claim!

To claim your merchandise, visit your One Foot Forward dashboard and scroll down to the rewards section. Complete the form associated with the merchandise item you have unlocked and you're away! 

I ordered the wrong size T-shirt, can I return it?

You sure can! Please note however that all T-shirt returns for change of size will incur a $9 return fee. Get in touch if you'd like to organise a return. 

Solidarity events

What is a One Foot Forward solidarity event?

This year we will be holding two in person walking events called ‘Solidarity events’ in October in Sydney and Melbourne, as part of the larger One Foot Forward campaign.

The kilometres you walk will contribute to your overall One Foot Forward monthly kilometre target, so remember to add them after you've taken part in a solidarity event.

The solidarity events have been created to give our One Foot Forward participants the opportunity to walk together and come together as a community for a day of wellness. Click HERE for more information.

How do I get a ticket?

Tickets will be available soon. A One Foot Forward participant can buy up to 5 tickets only. Tickets are not on sale to the general public and at least one person attending a solidarity event has to be taking part in the larger One Foot Forward campaign.

Keep an eye on your emails and we'll notify you when they go on sale.

The tickets are sold on a first come, first served basis, and there are limited places available. Ticket sales will close either when the tickets sell out or on:

Melbourne - Thursday 13 October 2022

Sydney – Thursday 27 October 2022

What happens after I've bought my solidarity event ticket(s)?

After you’ve bought your solidarity event ticket(s) online, you’ll receive a confirmation email with the number of tickets purchased. Make sure that you check your junk mail if you can’t see it. This email will have information about the event. If you buy multiple tickets, make sure you send your email on to those taking part with you. The main ticket purchaser is the only person who will have access to the tickets.

The number tickets you have bought will also be available to view when you sign in to your One Foot Forward fundraising page. 

You will then receive updates and key information prior to your solidarity event walk.

What does my solidarity event ticket cover?

Your ticket fee helps us to cover the solidarity event costs. You will get free activities such as yoga, Pilates, Zumba and warm up exercises. Water will be provided along the course and volunteers will be there to cheer and support you. Hot food, snacks and drink will also be available to purchase. 

The best part is you get to be a part of an incredible day your One Foot Forward Community with supporting people living with and those affected by mental illness.

Are there any age restrictions for the solidarity events?

Everyone is welcome. Each person attending just needs to have their own purchased ticket. You can buy up to 5 tickets per person

For children under 16, we ask that they are always accompanied by a supervising adult. 

Does my entry fee go towards people living with mental illness?

Your entry fee supports the costs of staging the solidarity event so thank you so much for that.  It helps us pay for essential event resources like venue hire, first aid, council permits, water stations, shade areas, seating. We could not do this event without you!

We rely on you to raise as much as possible in donations as part of the larger One Foot Forward month long campaign, which goes directly towards Black Dog Institute’s vital education programs, research and services. Find out more here

I can no longer take part. Can I get a refund?

If you can no longer attend or no longer wish to attend, once you've signed up, your entry fee is unfortunately non-refundable. Generally, donations are also non-refundable. They will make a huge difference to people living with mental illness and we are very grateful.

If you have any queries about this or do need a refund on a donation, please email onefootforward@blackdog.org.au and we will assess on a case-by-case basis. Please do contact us if you have any concerns with this.

Can I buy a ticket on the day?

We would love to see you there but unfortunately due to limited tickets, and ongoing COVID restrictions, we will not be able to allow on the day ticket purchase.

Can I create a team or walk with others?

You can walk with others and can buy up to 5 tickets per person.

The person buying the tickets does have to be taking part in One Foot Forward. If you're buying tickets for others, we would love for them to be taking part in the overall One Foot Forward campaign aswell but they do not have to. You will just need to make sure you give us their details and send them their ticket once you've purchased it. 

What time and where do the solidarity events start and finish?

Melbourne will start at Princes Park, Carlton. Sydney will start at Metcalfe Park, Pyrmont.

Come to the Black Dog Institute event village where gates open at 9am. Both walks start from 10:15am. You'll have plenty of time to finish and we hope to finish up by 1pm.

How long are the walks and do I have to complete it?

Both solidarity events have 4km and 8km walk options. Remember to add whatever distance you walk to your overall One Foot Forward monthly target.

If you feel that you need a break or that you have walked enough, just come back to the event village or head home at any time. It's totally up to you.

What should I wear and bring?

If you've raised $120 three weeks before the event, you will get your One Foot Forward t-shirt in the mail, and we would love for you to wear it on the day. 

For those who hit the $120 target after the three week mark, you'll receive your t-shirt after the event.

Comfort is key! We would recommend closed toe runners or sneakers, and check the weather for weather appropriate clothes.  Please come with a fully charged mobile phone for us to scan you QR Code tickets to enter. The tickets you buy will also be sent to you a couple of days prior to the event. Bring a water bottle, some snacks and money for any purchases.

Can I park and what about public transport?

Parking will be limited. Both solidarity events take place on a Sunday, so we suggest using public transport or sharing a taxi ride where possible.

For specific public transport information, see Melbourne or Sydney.

What happens if there is bad weather on the day?

The solidarity events will go on - rain or shine! We do advise to keep an eye on the forecast so you can bring your wet weather gear if required.

Our top priority is keeping everyone safe. In the unlikely event of extreme weather, the event may need to be cancelled. Make sure we have your correct phone number and e-mail address, and we'll stay in touch.

Can I run?

The solidarity events are purely walking events. Neither of the event sites are closed for the solidarity events so we need everyone to abide by the normal pedestrian and road rules. We ask that you simply stroll and take it all in!

Will there be food and drink at the solidarity events?

Water will be provided along the route and at the start and finish and there are plenty of bubblers on each of the walks. There will also be food and coffee/tea available at the event villages to purchase before, during and after your walk. Vegetarians, vegans and gluten free will be catered for. You may want to bring snacks in case you get peckish on route.

Are the routes wheelchair accessible?

Absolutely! The event villages are on grass but are easily accessible from the road.  Some of the courses are off road and the terrain is slightly different for each, so check the solidarity events page HERE for more information.  If you have any concerns, get in touch and we will go through it with you.

Is there anywhere to leave my belongings?

Less is more! We would love to store your things, but sadly we won’t have the facilities. We suggest bringing only what you need on the day.  Maybe a small backpack, water bottle, snacks, lightweight raincoat or poncho, and anything else you might need.

Will the solidarity events take place in other States/Territories?

In the future, yes. This is the first year of our solidarity events and we are slowly rolling them out in a post COVID events world. We have plans to expand solidarity events to QLD and WA over the next couple of years, and we will definitely look at other States/Territories once these events have been established.

If you aren't in Victoria or New South Wales, please do take part in the larger One Foot Forward campaign happening throughout October 2022. All Australians can take part - wherever you live.

Do I need to fundraise, as well as buying a ticket?

The solidarity events are part of the larger One Foot Forward month-long campaign. You will have to sign up to One Foot Forward to buy tickets for a solidarity event. Once you're signed up you can buy up to 5 tickets and we would love you to give fundraising a go! It's fundraising that enables us to continue to do our much-needed work.

One Foot Forward is a fundraising campaign, and the solidarity events are for those who have signed up to take part over the whole month. Your entry fee for the solidarity events will help us to cover the cost of staging the solidarity events only.